This policy applies to purchases made on noeraskin.com, operated by SIA “NoeraSkin”, reg. no. 40203716943, Biķernieku iela 15 k-3-4, Rīga, LV-1039, Latvia (“NoeraSkin”, “we”). Nothing in this policy limits your statutory rights as a consumer under EU law.
1. 14-day right of withdrawal (EU)
You may withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, email us at [email protected] with your order number within the 14-day period, then return the product to the address we provide. The product should be unused where possible and returned in its original packaging with all included accessories.
We will refund the full purchase price, including standard delivery costs, within 14 days of receiving the returned product (or proof of return shipment), using the same payment method you used for the purchase. Direct return shipping costs are borne by you, unless the product is faulty or we shipped the wrong item.
2. 28-Day Results Promise
Separately from your legal withdrawal right, we stand behind the product with our 28-Day Results Promise:
- Take a “before” photo and follow the recommended protocol — 10 minutes per session, 3 to 5 sessions per week — for 28 days from delivery.
- On day 28, take your “after” photo under similar conditions.
- If you feel the product wasn’t right for you, email [email protected] with both photos within 14 days of completing the 28-day protocol. We will review your case within 48 hours and offer a fair solution within 72 hours — including a refund where appropriate.
3. Faulty or incorrect items
Every mask is covered by a 12-month manufacturer warranty. If your product arrives damaged, develops a fault, or you received the wrong item, contact [email protected] — we will replace or refund it at no cost to you, including return shipping. This warranty is in addition to, and does not limit, the legal guarantee of conformity you have under EU consumer law.
4. How to start a return
Email [email protected] with your order number and the reason for the return. We reply within one business day with return instructions. Refunds are always issued to the original payment method.